Customer FAQ - Mondial Relay Option
📦 DELIVERY TIMES
3 to 5 business days
📏 DIMENSION / WEIGHT LIMITS
- Maximum length: 120 cm
- Maximum weight: 20 kg
🔎 WHERE TO FIND MY PARCEL NUMBER
- Go to My Account
- Select Order history and details
- Click on the order number
- Click on Show “Details”
- Look for the Tracking Number
📍 PARCEL TRACKING PAGE
Track my parcel
➡️ Enter your tracking number and your postal code
🔐 FIND MY PICKUP CODE
For deliveries in Lockers and Relay Points®, your pickup code will be communicated to you by email and/or SMS once your parcel is available.
📲 DOWNLOAD THE APP
With the Mondial Relay application:
- Track your parcels in real time
- Be alerted of their availability
- Find the nearest Locker or Relay Point
🗺️ FIND MY MONDIAL RELAY NETWORK
- +8,000 Lockers
- +9,000 Relay Points
- +46,000 partner merchants
📬 HOW TO USE A LOCKER
To pick up a parcel in one of our 8,000 Lockers, follow these steps:
- Have your 6-digit pickup code (received by email, SMS or via the Mondial Relay app)
- Click on ➡️ “Pick up a parcel” on the Locker screen
- Enter the pickup code - the locker will open automatically
💡 You can also scan your QR code by selecting the option “Do you have a QR code?” on the Locker screen
- Retrieve your parcel
- Close the locker and confirm the retrieval on the screen
⚠️ SECURITY - CODE VERIFICATION
Can’t find your pickup code?
⚠️ Due to the circulation of numerous fraudulent SMS and emails, we strongly recommend you to:
- Download the Mondial Relay application
- Activate notifications
✅ This guarantees you to receive reliable information directly via the official app.